Last update: 10/10/2023
By using or accessing thesmartshoponline.com (the website) including the services provided therein, you are accepting the below terms. If you do not agree with anything written below you should not use or access the website.
The website site is property of TheSmartShopOnline LLC, Delaware, Address: 8 The Green STE B Dover, DE 19901, email: online@thesmartshoponline.com
All information on the Website including pricing could contain technical inaccuracies or typographical errors. We reserve our rights to make changes to any information including these terms at any time without notice. While the contents of the website are provided in good faith, we do not warrant that the information will be kept up to date, be true, accurate, and not misleading, or that this site will always (or forever) be available for use.
We reserve the right to limit or fully restrict access to the entire website (or any part of it) at any time for all users as well as for selected IP addresses, devices, or individuals.
We shall be not held liable for any use of the information obtained or goods purchased on this Website and we assume no responsibility for any losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, reputation, contracts, commercial opportunities or goodwill.
Prices:
Prices and item availability are subject to change without prior notice. The quantity of the items offered at the given price is limited. We reserve the right to cancel your order and issue you a full refund if by the time we received your cleared payment (2nd day for card payments, up to 10 days for ACH or e-check payments) the item becomes unavailable or price changes.
Payments:
We accept Visa, Mastercard, Discover, Amex, some crypto-currencies, wire and ACH transfers. Available payment methods are shown during checkout and may vary depending on the amount, item, billing, and shipping addresses. We reserve right to offer any particular payment method at our discretion.
Orders:
All orders including shipping and payment information could be subject to manual review. Orders with shipping addresses different from billing addresses will be reviewed manually, may be delayed or canceled if we are not able to confirm that transaction was initiated by the account owner.
Orders are be fulfilled at our discretion only and may be canceled and refunded at any time.
For verification purposes, we may use public records and social media or may contact the buyer for additional details.
We may also request and collect other information including a copy of the id, SSN card, bank statement, utility bill, written statement of intended use, or consent with additional terms (e.g. terms required by manufacturer). Collected information may be submitted to law enforcement agencies or financial institutions.
We reserve the right to cancel the order (or its part) without obligation to provide any details about reasons of cancellation.
Refunds for canceled items are issued the same day but it may take up to 30 days before they are actually posted.
Handling and Shipping Terms:
Available shipping options and costs are shown during checkout. Estimated delivery time is shown on your cart page and order confirmation email.
Actual delivery time may vary and depends solely on the carrier. We shall be not held liable for any delays that occurred after the package was accepted by the carrier.
Depending on a carrier and package size it may be delivered to your mailbox or left next to your door, at the mail-room, reception, etc. If for any reason carrier can not find a secure location or access a building package will be stored at the carrier’s location or shipped back. We shall not be responsible for any storage costs. It is the buyer’s responsibility to contact the carrier and provide necessary instructions (gate codes etc) or arrange re-delivery.
If the provided address is incomplete or for any reason (typo, unusual abbreviation, etc) our system does not recognize it as a valid USPS/UPS/FedEx address we will cancel your order and issue you a full refund. We may also contact you offering alternative options when available: pick up at parcel locker, etc.
Some items may require a longer handling time. You will receive an additional email about the estimated delivery time. Should this happen you have the right to request order cancellation and a full refund.
Cancellations:
Generally, you can cancel your order within 1 hour. We will try our best to accommodate your request. Cancellation is not guaranteed.
We reserve the right to cancel your order and issue you a full refund if we are permanently or temporarily out-of-stock.
Missing items and other claims:
If your item has not arrived within 10 days after your purchase date and there is no tracking number available, please contact us for further instructions.
We reserve the right to solely determine eligibility for a refund.
All order related claims must be submitted within 30 days after the order date. Claims received after 30 days but before 180 days may be processed at our discretion. Claims received after 180 days will be automatically denied.
Returns:
Returns are accepted within 30 days from the order date. Shipping costs paid are non-refundable
If you would like to return your item, please open a ticket with us
Returns made without previous authorization may not be honored.
By placing an order you agree that the return shipping cost should be paid by the buyer regardless of the reason for the return*
If you changed your mind before the order arrives we suggest refusing delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
According to FDA guidelines, we can not accept returns of personal healthcare items, food, food supplements, vitamins, medical and pharmaceutical products, including OTC drugs.
By purchasing such items you agree not to return them and acknowledge that you understand that they may not be working for you as expected or may cause side effects and certain health risks.
Cosmetic products could be returned only if the seal is not broken in original and unopened packaging.
Refunds
Refunds for returned or missing items are issued within 2 business days. Depending on your original payment method it may take up to 30 days before the refund is actually posted.
Disputes
These Terms and Conditions shall be construed in accordance with the laws of the State of Delaware, without regard to principles governing conflicts of laws. ANY DISPUTE RELATING IN ANY WAY TO YOUR USE OF THE WEBSITE, THESE TERMS, AND CONDITIONS, OR THE RELATIONSHIP BETWEEN THE PARTIES (OTHER THAN CLAIMS RELATING TO THE INTELLECTUAL PROPERTY RIGHTS OR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS OR LICENSORS OR CLAIMS IN EQUITY) SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION IN DOVER, DE AND YOU AGREE TO SUBMIT YOURSELF TO THE JURISDICTION AND PROCEEDINGS THEREOF. ARBITRATION MEANS THAT AN ARBITRATOR(S) WILL DECIDE THE CLAIM, AND YOU WILL NOT HAVE THE RIGHT TO SUE IN COURT OR TO HAVE A JUDGE OR JURY DECIDE YOUR CLAIM. YOUR RIGHTS TO PREHEARING EXCHANGE OF INFORMATION AND APPEALS MAY ALSO BE LIMITED IN ARBITRATION. It is further agreed that any dispute over the scope of this arbitration provision and any dispute as to whether a claim is arbitral shall be submitted to the arbitrator for decision. Notwithstanding the foregoing, to the extent You have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners, or licensors or otherwise have a cause of action in equity, we may seek injunctive or other appropriate relief in any court of competent jurisdiction and You consent to jurisdiction and venue in any such court for such purposes. Arbitration under this agreement shall be conducted under the Consumer-Related Disputes Supplementary Rules then prevailing with the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.
You agree that any arbitration or proceeding shall be limited to the dispute between us and You individually, and (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any dispute to be arbitrated or resolved on a class action basis or to utilize class action procedures; and (iii) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
YOU HAVE RIGHT TO RESOLVE SOME TYPES OF DISPUTES THROUGH YOUR CREDIT CARD COMPANY HOWEVER AGREE NOT TO OPEN DISPUTES WITH YOUR CREDIT CARD COMPANY BEFORE CONTACTING US AND RESOLVING THE DISPUTE DIRECTLY.
If Company pursues any legal action to enforce any of its rights, Company shall be entitled to recover from Buyer all reasonable attorneys’ fees and all other costs and expenses incurred by Company in connection with such action.
Any legal action against Company with respect to the goods or services purchased on the Website will be forever barred, waived and released by Buyer if it is not commenced by Buyer within 365 days from the date of order of the particular good or service which gives rise to the claim.