1. When my order is going to be shipped?
Your order estimated delivery time depends on the shipping method which you can choose during checkout. Order estimated delivery time is also shown on your ...
Fri, 4 Feb, 2022 at 5:30 PM
2. Can you ship faster for additional fee?
Available shipping options are shown during checkout. We are not able to offer any other or individual terms.  Cut off time for same-day processing 11 am ED...
Fri, 4 Feb, 2022 at 5:34 PM
3. My card does not go through. What can I do?
Make sure that your card supports 3D secure. Card payments are processed by an external payment processor. We have no ability to manually process payments ...
Fri, 4 Feb, 2022 at 5:40 PM
4. I signed up for account with you but I do not see my orders.
Only orders placed using your account credentials will be shown in your account.  If you placed an order using guest checkout it will not be linked to y...
Fri, 4 Feb, 2022 at 5:43 PM
5. How long does it take to get a refund for returned or cancelled order?
Depending on your original payment method it usually takes 7-10 business days to see the refund posted.
Fri, 4 Feb, 2022 at 5:45 PM
6. I did not receive my refund
If you did not receive your refund please contact your bank and open a case with them. Refunds are processed by banks and between banks. We do not have any...
Fri, 4 Feb, 2022 at 5:46 PM
7. My order did not arrive.
We are sorry if your order did not arrive.   Sometimes orders may be lost, delayed, or returned by the carrier.  First of all, please find and check yo...
Fri, 4 Feb, 2022 at 5:49 PM
8. Returns
Returns are accepted within 30 days from purchase. If you like to return your item, please open a ticket with us By placing an order you agree that the re...
Fri, 4 Feb, 2022 at 5:51 PM
9. How can I access product specification?
To access product specification or SDS scan the barcode on the label or lid with your phone.  If there is no barcode please open a support case with us to r...
Sun, 6 Feb, 2022 at 1:03 PM